• As a shopper, select the "try before you buy" purchase option when adding items to your cart (some items may not be available for TryNow).
• Choose at least 3 items to try.
• At checkout, you will not be charged. Authorization for the full amount of your order will be placed on your credit card to reserve funds in the event you choose to keep your items, but you will only be charged for kept items.
• Your trial begins once the package is delivered, at which point you’ll have 7 days to try-on your items at home, decide what to keep, and return the rest.
• You will be charged for what you keep, as well as any items received that do not comply with our return policy.

TryNow is available to anyone in the continental United States, with the exception of New Mexico and Nevada.

Your 7 day trial begins once your package is delivered (keep an eye on your email inbox for updates from us on delivery!). You have until the end of the 7th day to create your return in our Returns Portal and mail any items you do not wish to keep.

NOTE: Our system also sets a deadline based on what we believe to be the most amount of time that your package would need to reach you. This is designed to ensure that your trial begins in a timely manner in the event of an unexpected issue or if the carrier delivering your package were to not properly update your order as delivered.

You can go through the regular returns process outlined here.

Order credits are processed once a return is fully received and processed. Credits are processed back to the original form of payment at the time of checkout. Depending on your financial institution, the processing times for this can vary.

You may reach out to use at hello@fieldtripbrand.com to request a 1-3 day trial extension.

WHY DOES TRYNOW PLACE AN AUTHORIZATION ON MY CREDIT CARD?

When you checkout, an authorization for the full amount of your order is placed on your card to reserve funds if you choose to keep your items. An authorization is not the same as a charge—the TryNow systems are strictly ensuring that the card that was provided at checkout is both valid and has the appropriate funds available to cover the cost of any items kept in the future.

Rest assured that if a refund is required at any point, even after a trial has ended, that refund will be processed. Refunds are processed back to the original form of payment at the time of checkout. Depending on your financial institution, the processing times for this can vary.

WHEN WILL THE AUTHORIZATION COME OFF OF MY CARD?

TryNow will charge and close your order after your trial + several days for any returns to process. At that point, the authorization will drop and you’ll be charged for the items you kept.

Depending on your bank, it can take up to 24-48 hours for your statement to update.

I THOUGHT TRYNOW OFFERED A FREE TRIAL BUT I SEE A CHARGE ON MY CARD—CAN YOU HELP ME UNDERSTAND?

TryNow will not charge you for any items until the end of your trial. TryNow places an authorization on your card for the total amount of your order. This is TryNow ensures that funds can be captured for items you keep -- it’s just like a hold that hotels or rideshare apps use, and helps protect TryNow Merchants from fraud.

The way authorizations display on your statement varies by bank. Typically, authorizations are labeled as “pending” OR they will not have a date associated with the charge, indicating that the charge has not yet been posted.

WHY AM I NOT SEEING A REFUND ON MY CARD FOR MY TRYNOW ORDER?

If you returned your items before the end of your trial, you will not see a refund on your card because you were never charged. When you check out with TryNow, an authorization is placed on your card to reserve funds in the event that you keep all items. Because you are not charged until the end of your trial, any “refund” processed during that time simply directs TryNow to charge you for kept items. If you returned all the items in your order, the authorization will simply drop from your card.

Yes! You can follow our standard returns and refund policy.