Shipping

 

HOW MUCH DO YOU CHARGE FOR SHIPPING?

We offer free shipping to the contiguous United States. 

We also offer free returns when our original shipping packaging is used. Read more about our returns policy here.

HOW SOON WILL I RECEIVE MY ORDER?

Orders placed before noon Eastern time will ship the same business day. Orders placed after noon Eastern time will ship the following business day.

Delivery times depend on where your order is being mailed. Typically, you will receive your shirt(s) within 2-7 business days. Once your package has shipped, we will send a tracking number to the email address with which you placed your order.

WHICH SHIPPING CARRIERS DO YOU USE?

We typically ship via USPS. If you prefer another carrier, please let us know in the notes section at checkout or email us at hello@fieldtripbrand.com after checkout and refer to your name and order number. 

DO YOU SHIP OVERSEAS?

We currently do not ship overseas.

WHAT PACKAGING DO YOU USE?

We use recycled poly mailers from EcoEnclose that are both recyclable plastic #4 and reusable for returns (they have two adhesive strips). In the case of larger orders, we use USPS cardboard boxes that are recyclable. We are currently looking for ways to improve the ink used on our stickers and paper inclusions. If you have suggestions for how we can do better, we'd love to hear from you! Email us at hello@fieldtripbrand.com.

I HAVE A DIFFERENT QUESTION...

If you have any other questions not addressed here, we are happy to help! Email us at hello@fieldtripbrand.com or contact us at (540) 208-1817.

 

 

Returns


WHAT ITEMS ARE RETURNABLE?

Items purchased from our website in unworn, unwashed, unaltered, clean, and re-sellable condition with all of the tags intact and postmarked within 14 days of the original delivery date (per the carrier tracking).

If upon opening the package you realize the purchased product is damaged, reach out to us within 24 hours of the delivered time at hello@fieldtripbrand.com or call us at (540) 208-1817.

WHAT ITEMS ARE NOT RETURNABLE?

  • Gift cards
  • Discounted items (if applicable; see your original receipt for details)
  • Items that have been worn, washed, altered, soiled, or had the tags removed
  • Items not postmarked within 14 days of the original delivery date (per the carrier tracking).

    HOW DO I RETURN AN ITEM?

    • Visit our returns center.
    • Enter your order number and the email address you used when purchasing the product.
    • Follow the instructions and select the items you want to return.
    • Once your request is approved, you will receive a confirmation email with shipping guidelines.

    HOW SOON WILL I RECEIVE MY REFUND?

    Once we receive your item(s) and verify the return was postmarked within the 14-day return period and are in unworn, unwashed, unaltered, clean, and re-sellable condition, we will apply your refund to the original payment method, not including the original shipping fee.

    The refund request will be processed on our end within 2 working days. It may take additional time for you to see the credit on your original payment method.

    I HAVE A DIFFERENT QUESTION...

    If you have any other questions not addressed here, we are happy to help! Email us at hello@fieldtripbrand.com or call us at (540) 208-1817.